Effective Date: [25.06.2025]
Privacy Statement
We take your privacy seriously and this privacy statement explains how Creaqua (collectively "we", "us" or "our") collects, uses, shares and processes your information.
Collection and Use of Personal Data
Personal data is information that we collect through the www.creaqua.com.tr website and the Creaqua BlueHub Ios/Android application that can be used to directly or indirectly identify you. Personal data also includes anonymous data linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated in such a way that it can no longer identify you, whether in combination with other information or in any other way.
Promoting Safety and Security
We adhere to the principles of legality, legitimacy and transparency, use and process minimal data for a limited purpose, and take technical and administrative measures to protect the security of data. We use personal data to promote safety and security, such as to help verify accounts and user activity, monitor for fraud, investigate suspicious or potentially illegal activity or violations of our terms and policies. Such actions are based on our legitimate interest in helping to ensure the security of our products and services.
The following is a description of the types of personal data we may collect and how we may use it:
• What Personal Data We Collect
I. Data You Provide:
We collect personal data you provide when you use our products and services or create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping and contact information.
II. Data about the use of our services and products:
When you visit our websites, we may collect data about the type of device you use, your device’s unique identifier, your device’s IP address, your operating system, the type of Internet browser you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you have installed or accessed our products or services. When available, our services may use GPS, your IP address, and other technologies to determine a device’s approximate location to enable us to improve our products and services.
• How We Use Your Personal Data
In general, we use personal data to provide, improve, and develop our products and services, to communicate with you, to provide you with targeted advertising and services, and to protect ourselves and our customers.
I. Provide, improve, and develop our products and services:
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in providing you with products and services and ensuring business continuity. If you participate in a contest or other promotion, we may use the personal data you provide to administer those programs. Some of these events have additional rules that may contain more information about how we use personal data, so we recommend that you read those rules carefully before participating.
II. Communicating with you:
Subject to your prior express consent, we may use personal data to send you marketing communications about our products and services, to communicate with you about your account or transactions, and to inform you of our policies and terms. If you no longer wish to receive marketing email communications, please Contact Us to unsubscribe. Additionally, when you Contact Us, we may use your data to process and respond to your requests. Subject to your prior express consent, we may share your personal data with third-party partners who may send you marketing communications about their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications, and to determine the effectiveness of our promotional campaigns.
NOTE: Please note that you may withdraw your consent for any of the uses of your data described above that require your prior express consent by contacting us.
Definition of "Cookies"
Cookies are small pieces of text used to store information in web browsers. Cookies are widely used to store and retrieve identifiers and other information on computers, phones, and other devices. We also use other technologies for similar purposes, including data we store in your web browser or on your device, identifiers associated with your device, and other software. In this Cookie Statement, we refer to all of these technologies as "cookies."
Use of Cookies
We use cookies to provide, protect, and improve our products and services, such as to personalize content, deliver and measure ads, understand user behavior, and provide a more secure experience. Please note that the specific cookies we may use may vary depending on the specific websites and services you use.
Disclosure of Personal Data
We provide certain personal data to strategic partners who work with us to provide our products and services or to help us market to customers. Personal data will be shared with these companies only for the purpose of providing or improving our products, services, and advertising; will not be shared with third parties for their own marketing purposes without your prior express consent.
Data Disclosure or Storage, Transfer and Processing
ⅰ. Fulfillment of legal obligations:
Due to mandatory laws of the European Economic Area or the country where the user resides, certain legal processes exist or have taken place and certain legal obligations must be fulfilled. Processing of personal data of EEA residents ---If you are a resident of the European Economic Area (EEA), as explained below, the processing of your personal data will be justified: Where we ask for your consent to process your personal data, such processing will be justified under Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").
ⅱ. For the purposes of the reasonable implementation or enforcement of this clause:
We may share personal data with all our affiliates. In the event of the sale or disposal of all or part of our business in connection with a merger, reorganization, acquisition, joint venture, assignment, division, transfer, bankruptcy or similar transaction, we may transfer all personal data to the relevant third party. We may also disclose personal data if we, in good faith, determine that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or our users.
ⅲ. Legal Compliance, Security, and Protection of Other Rights
We may be required to disclose personal data by law, legal process, litigation, and/or requests from public and government authorities within or outside your country of residence. We may also disclose personal data if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.
Children
Our products and services are intended for adults. Accordingly, we do not knowingly collect, use, or disclose data from children under the age of 16. If we learn that we have collected personal data from a child under the age of 16, or the equivalent minimum age in your jurisdiction, we will take steps to delete the data as soon as reasonably possible. If you become aware that a child under the age of 16 has provided us with personal data, please Contact Us immediately.
Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete and up to date. You have the right to access, correct or delete the personal data we collect. You also have the right to restrict or object to further processing of your personal data at any time. You have the right to receive your personal data in a structured and standardized format. You can lodge a complaint with the competent data protection authority regarding the processing of your personal data. In order to protect the confidentiality and security of your personal data, we may request data from you to enable us to verify your identity and right of access to that data and to search for and provide you with the personal data we hold. There are cases where applicable laws or regulatory requirements permit or require us to refuse to provide or delete some or all of the personal data we hold. You can Contact Us to exercise your rights. We will respond to your request within a reasonable timeframe and in any event less than 30 days.
Third Party Websites and Services
When a customer operates a link to a third party website that has a relationship with us, we assume no liability or responsibility for that third party’s privacy policy. Our websites, products and services may contain links to or the ability to access third party websites, products and services. We are not responsible for the privacy practices employed by these third parties or the information or content contained in their products and services. This Privacy Statement applies only to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before using their websites, products or services.
Data Security, Integrity and Retention
We use reasonable technical, administrative and physical security measures designed to protect your data and help prevent unauthorized access and to use the data we collect correctly. We will retain your personal data for as long as necessary to fulfill the purposes set out in this Privacy Statement, except that a longer retention period is required or permitted by law.
Changes to this Privacy Statement
We may periodically change this Privacy Statement to stay current with new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement will constitute your acceptance of the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please refrain from using our products or services and Contact Us to close any accounts you may have created.
Contact Us
If you have any questions about this Privacy Statement or its implementation, you may contact us as follows:
info@creaqua.com.tr
Creaqua Akvaryum Ürünleri SAN. Ve TİC. A.Ş.
İnönü mh. 1742. Sk. No: 4
Yenimahalle/Ankara/Türkiye
+90850 309 21 34